Shipping Policy

All orders are processed and dispatched within 1–2 business days of purchase. Orders are not processed or shipped on weekends or public holidays.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available), so you can follow your package's journey to your door.

Delivery Time

We ship internationally, and delivery times vary depending on your location. On average, orders arrive within:

7–12 business days from the date of dispatch

Please note that this is an estimated delivery window. While we work hard to ensure timely delivery, factors such as customs processing, local courier delays, weather conditions, or high demand periods (e.g. holiday seasons) may occasionally extend this timeframe.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can monitor its progress. Please allow 24–48 hours for tracking information to update after dispatch.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the items in your order. [Insert details here — e.g. "Free shipping on orders over $X" or specific rates.]

Customs, Duties & Taxes

For international orders, please note that your order may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office for more information.

Delays & Exceptions

While we aim to meet the estimated delivery times above, please understand that shipping delays can occasionally occur due to circumstances beyond our control, including but not limited to:

  • Customs delays
  • Postal or courier service disruptions
  • Extreme weather conditions
  • Public holidays

We appreciate your patience and understanding in these situations.

Missing or Delayed Orders

If your order has not arrived within the estimated delivery window, please contact us at [insert support email] and we will be happy to look into it for you.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible after placing your order so we can attempt to correct it before dispatch.

Contact Us

If you have any questions about your order or our shipping policy, please reach out to us at [insert support email] or through our [contact page].